Shipping policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your order in a timely and efficient manner. Please review our shipping policy below.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods, processing times may be extended. We appreciate your patience.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (if available)
Please note that delivery times are estimates and may vary due to carrier delays or weather conditions.
Shipping Locations
We currently ship within the United States.
If you are interested in international shipping, please contact us before placing your order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Incorrect Address or Delivery Issues
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If a package is returned to us due to an incorrect address, additional shipping fees may apply to reship the order.
Lost or Damaged Packages
We are not responsible for packages once they have been handed over to the shipping carrier. However, if your order arrives damaged or is lost in transit, please contact us within 7 days of delivery so we can assist you.
Shipping Delays
Occasionally, shipping delays may occur due to factors beyond our control, such as weather, holidays, or carrier issues. We appreciate your understanding in these situations.
Questions?
If you have any questions about your order or shipping, please contact us at candice@escentualoils.com